Info & terms

1. BOOKING AND CONFIRMATION

In order to make a booking with us, write your name, address, phone number and estimated time of your arrival. Your confirmation letter will be sent automatically after you have made a reservation. Reservation is compulsory. Please save nature, you don´t need to print confirmation letter!

2. ARRIVAL AND DEPARTURE

The room is at your disposal from 3pm on the day of your arrival. On your departure day the room must be vacated by 11 am. You can leave your luggages to the hostel. For safety reasons only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed. Please let us know your estimated time of arrival at least couple of days beforehand. In order to stay in Hostel Café Koti every guest must have a valid ID with them.

3. PAYMENT

We accept the most common credit/debit cards and cash (euros only). In case the reservation has not been paid in advance it should be settled upon arrival at the hostel reception by cash or credit/debit card. Additional services must be paid at hostel reception.

4. CANCELLATION, CHANGES AND NO SHOW

Room cancellation and changes can be made without a fee during:

a. 15th November - 31st March (15.11. - 31.3.)
30 days before your arrival. If the cancellation is made later than that, the hostel is entitled to charge total amount of your reservation from your credit card. In case of a no show the total amount of the reservation is charged.

b. 1st April - 14th November (1.4. - 14.11.)
7 days before your arrival. If the cancellation is made later than that, the hostel is entitled to charge total amount of your reservation from your credit card. In case of a no show the total amount of the reservation is charged.

Non refundable period:

c. 15th Dec - 10th Jan & 1st Feb - 28th Feb (15.12. - 10.1. & 1. - 28.2.)
If canceled or changed the reservation or in the case of no show no refund will be made.

5. PETS

Pets are welcome to stay with us in few rooms. Dormitories aren´t suitable for pets. Well behaving pets and their owners can also join others in common areas. Cleaning fee after a furry friend is 15 euros. Please notice about your pet beforehand.

6. RESPONSIBILITY ON YOUR VALUABLES

The hostel is not responsible for damage or disappearance of valuables whilst your stay. Keep a good care of your belongings.

7. GUESTS RESPONSIBILITY ON DAMAGE

As a guest you are responsible for damage caused on purpose or by accident by you, your guest or your pet in the hostel room or in hostel premises. This applies also to the hostel furniture and other equipment, other guests in the hostel or their property. Hostel Café Koti has rights to charge the costs of caused damages at the hostel from the customer. Our home is your home, treat it with respect!

8. MINORS

Only a person over the age of 16 is allowed to stay in dormitories without guardian. Families with small children are recommend to book a private room. There are few rooms with possibility of extra bed. Cribs are available on request beforehand (limited quantity). Please notice beforehand.

9. GROUP RESERVATIONS

In a group reservations please contact info@hostelcafekoti.fi.

10. ADDITIONAL SERVICES

You can book additional services whilst staying at Hostel Café Koti. We offer laundry (6 euros/load).

11. LATE ARRIVALS

We prefare arrivals before 10pm but late arrivals are also possible if noted at least day before. Our reception is open daily 7am until 11pm.