Info & terms

1. BOOKING AND CONFIRMATION

In order to make a booking with us, write your name, address, phone number and estimated time of your arrival. Your confirmation letter will be sent automatically after you have made a reservation. Reservation is compulsory. Please save nature, you don´t need to print confirmation letter!

2. ARRIVAL AND DEPARTURE

The room is at your disposal from 3pm on the day of your arrival. On your departure day the room must be vacated by 11 am. You can leave your luggages to the hostel. For safety reasons only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed. Please let us know your estimated time of arrival at least couple of days beforehand. In order to stay in Hostel Café Koti every guest must have a valid ID with them.

3. PAYMENT

We accept the most common credit/debit cards and cash (euros only). In case the reservation has not been paid in advance it should be settled upon arrival at the hostel reception by cash or credit/debit card. Additional services must be paid at hostel reception.

4. CANCELLATION, CHANGES AND NO SHOW

Cancellation terms vary depending on the reservation dates and special conditions within the hostel. Possibility to cancel the reservation without charges depend on the chosen price terms on the time of the reservation. These special terms and conditions are advised to be noted when making the reservation. The customer needs to read the valid terms and conditions and accept the reservation terms and conditions which are valid during the reservation before making the reservation. We reserve the right to change terms and conditions.  

STANDARD RATE – FREE CANCELLATION 

The reservation can be canceled free of charge according to the booking conditions. Reservations made for special events will not be refunded in the event of cancellation or change, unless otherwise is stated in the booking conditions.

 

Reservations can be canceled free of charge according to the following conditions:

1.11.2022-30.11.2022 7 days before the start date of the booking

1.12.2022-31.3.2023 30 days before the start date of the booking

1.4.2023-31.10.2023 until 3PM on the day before arrival

1.11.2023-30.11.2023 7 days before the start date of the booking

1.12.2023-31.3.2024 30 days before the start date of the booking

All bookings will be charged immediately at the time of booking, but if the reservation is canceled and the cancellation is made in accordance with the booking conditions, the payment will be refunded to the customer. If cancelled later or in case of a no show the full price of the reservation will be charged. Taxes are included in the price.

 

NON-REFUNDABLE - BEST PRICE

This rate is the lowest rate possible and free cancellation is not available. The full payment is charged upon booking and if cancelled or in the case of a no-show the payment will not be returned. Taxes are included in the rate. In case we are not able to charge your credit card, your reservation will be cancelled.

The date of arrival, the number of nights, room type or the number of guests can be changed. Any price that may have increased due to the change must be paid at check-in. If the booking dates are changed, the original booking condition will apply. Changes that may result in a lower room rate than the prepaid amount will not be refunded.

Cancellation due to medical issues

In serious medical injuries or illnesses, the cancellation of the reservation is required to be informed as soon as possible and provide an official medical certificate which enables to cancel the reservation and payment compensated with only office fees reduced (15 € per room). Cancellation needs to be done before the accommodation starts. The official medical certificate or other reliable document needs to be delivered within 14 days of the cancellation date. If the certificate or document is delivered later than 14 days, the compensation will not be paid. Cancellation made during the accommodation stay or the discontinuing of the vacation does not give the right for the compensation. Travel insurance is advised to be checked in case of the cancellation of the reservation.

5. PETS

Pets are welcome to stay with us in few rooms. Dormitories aren´t suitable for pets. Well behaving pets and their owners can also join others in common areas. Cleaning fee after a furry friend is 15 euros. Please notice about your pet beforehand.

6. RESPONSIBILITY ON YOUR VALUABLES

The hostel is not responsible for damage or disappearance of valuables whilst your stay. Keep a good care of your belongings.

7. GUESTS RESPONSIBILITY ON DAMAGE

As a guest you are responsible for damage caused on purpose or by accident by you, your guest or your pet in the hostel room or in hostel premises. This applies also to the hostel furniture and other equipment, other guests in the hostel or their property. Hostel Café Koti has rights to charge the costs of caused damages at the hostel from the customer. Our home is your home, treat it with respect!

8. MINORS

Only a person over the age of 18 is allowed to stay in dormitories. Families with small children are recommend to book a private room. There are few rooms with possibility of extra bed. Cribs are available on request beforehand (limited quantity). Please notice beforehand.

9. GROUP RESERVATIONS

In a group reservations please contact info@hostelcafekoti.fi.

10. ADDITIONAL SERVICES

You can book additional services while staying at Hostel Café Koti. We offer laundry (15 euros/load).

11. LATE ARRIVALS

Late arrivals are also possible. If you arrive outside our opening hours, we will leave the keycard for you outside the hostel. We kindly ask you to inform us in case you arrive late, so we know to send instructions for the late check-in. You can check the reception opening hours from our front page.